Stuck again in Dell Hell, and Microsoft, too

I spent three hours this morning on the phone with Dell; they couldn't solve my four-month long computer issues. Finally I called Microsoft and guess what? Because I bought the computer with the software installed, I have no Microsoft warranty but Dell can't troubleshoot the operating system problem.

So, I had to pay Microsoft $59 and take three more hours, and I'm not exaggerating, to fix the problem. It does appear fixed, however, so that is a good thing.

Doesn't it strike you as strange that Microsoft makes a program with an obvious bug in it and a documented workaround and yet they charge you to fix what they didn't build correctly in the first place?

Technology, the big timesaver. That's all I'm saying for the entire day.